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Software |
OFFICE AUTOMATION
ShanghaiHuiYa info tech Co., Ltd. is a professional Web site building software
custom development company that has a lot of enterprises in Shanghai, such as Nippon
Paint Company, Shanghai Pudong Development Bank provides a full range of integrated
website production services. The company has rich experience in website building
and site planning, according to the company's actual features of the site to fit
the whole structure of production planning, while building on the site when you
can listen to customer feedback and suggestions, the company's advanced ideas and
concepts to the production to the company's Web site. Site and building the future
we can also provide sites for search engine optimization services, so that site
can be such as Baidu, google and Yahoo and other search engines get good rankings.
Shanghai Science and Technology Department of Asia that: a successful Web site =
good site planning + building + professional quality web site promotion, according
to the physical characteristics of enterprises, using the correct ways and means
for enterprises to build a strong network of brands.
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Customer Relationship Management
The generally accepted purpose of Customer Relationship Management (CRM) is to enable organizations to better manage their customers through the introduction of reliable systems, processes and procedures for interacting with those customers.
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Call-center
Call centre technology is subject to improvements and innovations. Some of these technologies include speech recognition software to allow computers to handle first level of customer support, text mining and natural language processing to allow better customer handling, agent training by automatic mining of best practices from past interactions, support automation and many other technologies to improve agent productivity and customer satisfaction.[2] Automatic lead selection or lead steering is also intended to improve efficiencies,[3] both for inbound and outbound campaigns, whereby inbound calls are intended to quickly land with the appropriate agent to handle the task, whilst minimising wait times and long lists of irrelevant options for people calling in, as well as for outbound calls, where lead selection allows management to designate what type of leads go to which agent based on factors including skill, socioeconomic factors and past performance and percentage likelihood of closing a sale per lead. The concept of the Universal Queue standardises the processing of communications across multiple technologies such as fax, phone, and email whilst the concept of a Virtual queue provides callers with an alternative to waiting on hold when no agents are available to handle inbound call demand.
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E-COMMERCE
1. Search Engine Optimization(SEO)
2. Customer Management
Module
3. Product Assort (PA) Module
4. Product Management (PM)
Module
5. Shopping Car Management(SCM) Module
6. Order form
Management Module
7. Special Collection Module
8. Gift /Gift
Card Management Module
9. Customer Credit Standing(CCS) Management
Module
10. Online & offline product list/internal search
engine
11. Online Help Module
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